- Joined
- Oct 14, 2017
- Messages
- 2,612
- Reaction score
- 2,737
Too often we only post when we receive poor service, I thought it appropriate to post when folks do it right.
Electronics International: Getting the CGR's in the Aerostar de-bugged has been a bit of a thrash, some self-inflicted, and some just bad luck. Through it all the tech support folks at EI have been top notch. Highly recommend.
uAvionics: I have sold 20 or so SkyBeacons, and a few had issues, tech support was always prompt and efficient. I installed an AV-20S in my Lance last year, this fall it died. I called the tech folks and they sent me a new one to replace it; no charge. Doesn't get much better than that.
Insight: I installed a G2 that unfortunately had issues. Now I hate having to pull an instrument and send it back (twice) but both times it was promptly repaired, and retuned, free of charge.
Any company can claim good customer service; I like dealing with companies that stand behind their products when things don't go quite as planned, without any prodding from me. For the most part I've typically had good luck contacting companies directly for support when I can't figure things out. The only exception is when they have been swallowed up by a multinational conglomerate. Calling the tech line for Cleveland and Airborne was about a productive as asking a teenager to clean their room. Simple a waste of good air...
Jeff
Electronics International: Getting the CGR's in the Aerostar de-bugged has been a bit of a thrash, some self-inflicted, and some just bad luck. Through it all the tech support folks at EI have been top notch. Highly recommend.
uAvionics: I have sold 20 or so SkyBeacons, and a few had issues, tech support was always prompt and efficient. I installed an AV-20S in my Lance last year, this fall it died. I called the tech folks and they sent me a new one to replace it; no charge. Doesn't get much better than that.
Insight: I installed a G2 that unfortunately had issues. Now I hate having to pull an instrument and send it back (twice) but both times it was promptly repaired, and retuned, free of charge.
Any company can claim good customer service; I like dealing with companies that stand behind their products when things don't go quite as planned, without any prodding from me. For the most part I've typically had good luck contacting companies directly for support when I can't figure things out. The only exception is when they have been swallowed up by a multinational conglomerate. Calling the tech line for Cleveland and Airborne was about a productive as asking a teenager to clean their room. Simple a waste of good air...
Jeff
